Please telephone our online customer services team on +971-4-454 1195, Saturday to Thursday, between 10am and 10pm. Or email the Online Customer Services Team.
You will get a confirmation email when you have placed your order. It has the product :
Please check your confirmation email carefully. If your order has been unsuccessful it will tell you why. Please get in touch for assistance if you have any queries. Our office hours are Saturday to Thursday, between 10am and 10pm.
We make every effort to deliver your goods within the scheduled time. However sometimes conditions beyond our control force us to cancel your delivery. Should this happen, you will be contacted as soon as possible and our team will reschedule at the earliest available time. We do not offer compensation where a delivery is not made for reasons beyond our control.
Most products are delivered within three to five working days. However, if your order has not arrived within 28 days, please call our customer services team and quote your order reference number. You can contact us on +971-4-454 1195, Saturday to Thursday, between 10am and 10pm
Very rarely an item that is shown as in stock may be unavailable when we process your order. We will let you know if this happens.
You cannot make changes to your order online when it has been placed. You will need to place a new order if you want to add products.
To change your details or cancel it completely, please contact our Customer Services team on +971-4-454 1195, Saturday to Thursday, between 10am and 10pm. You can also email the Online Customer Services Team.Please be ready to quote your order number.
We never make your personal details available to companies outside StickerSouq for marketing purposes. Our agencies may hold your data so that your details can be kept up to date, your orders processed and emails sent on behalf of StickerSouq.
If you sign up for our email newsletter, we use the personal information we collect about you to send you email newsletters featuring the latest promotional news, demonstrations and in-store activities. This information is held in compliance with the Data Protection Act 1998.
We accept the following debit and credit cards :
We do not accept Visa Electron or American Express.
Please submit your order again with a different payment card. You can contact the company that issued your card to find out why it was refused.
StickerSouq take your online security very seriously. Any sensitive data (including personal data and payment information) you send to us from your computer is securely encrypted and protected using Internet standard encryption technology, known as Secure Sockets Layer (SSL). The process mixes-up sensitive data that you send to us and stops it from being intercepted. At the Checkout, you enter a secure part of our website where you will see a closed padlock, or unbroken key image, in the bottom, right-hand corner of your screen. This proves that what you send to us will be passed on in a secure way.
The prices that we have online are the same as in local StickerSouq stores. We do not price-match competitor prices. This is because the standards of service and support that are offered by others cannot be guaranteed by us. We do not accept coupons online.
Our couriers are Aramex.
You can choose how soon you would like your order to arrive at the Checkout with the option of regular and Next Day. We do not deliver at weekends or on bank holidays and you must place your order by 2pm for it to be processed on the next working day.
We charge AED 20 for standard delivery on orders with a total weight of less than 500 grams, not including restricted items.
We deliver Standard Delivery items to :
Please allow 17 days from placing your order and then follow the instructions below :
Sometimes we send substitute products because the one you have ordered is not available. If you have not agreed to the substitution and do not want the product, we will pay for the cost of returning it.
Please contact our customer services team on +971-4-454 1195 from 10am and 10pm Saturday to Thursday, or by email if you want to return a substitution.
We make every effort so that your order is correct at the time of packing. If there are items missing from your order however please contact our customer services team on +971-4-454 1195 from 10am and 10pm Saturday to Thursday, or by email as soon as possible after delivery.
Deliveries are made from Monday to Friday and not on weekends or Bank Holidays. Our courier will leave a card at the delivery address to confirm that they have tried to deliver your parcel. You must follow the instructions on the card to arrange re-delivery or to collect your order.
Sometimes we have packages returned to us because our couriers were unable to deliver them. We will attempt to contact you to find out if you would like your order re-sent or refunding if this happens. If we cannot contact you within two weeks of receiving your parcel back into our warehouse you will get a full refund (including delivery charges).
You can send your order to a different name or address as long as the delivery address is in one of the countries listed above. We do not support multiple delivery addresses.
You cannot change the address details or the delivery option selected when your order has been placed.
It is not yet possible for you to order from StickerSouq online and collect it from your nearest store.
We are unable to offer a tracking service at the moment. However, if you contact our online customer services team, they may be able to track an item for you in certain cases.
You may return a product within 17 days of it being dispatched to you, as long as it is in its original condition. Please email us with your order number and check that the item :
StickerSouq are not responsible for any postal charges.
You will not get a free return if :
Please send your return to the following address :
Jumeirah Beach Residences
If you need to return an online order please repackage the products securely and send them back to us within 28 days to :
Jumeirah Beach Residences
Returns must be in their original condition and packaging with any security seals unbroken.
You must include :
Also tell us if you would like a refund or a replacement.
We recommend that you use an insured mail service because if we do not receive your item, we cannot refund or replace it.
Pre-cut ribbon and fabric are not covered by our standard returns policy as they are unlikely to be resold. We are also DO NOT accept refunds on ANY PERSONALISED items due to the nature of the product and restrictions with Royal Mail.